SHIPPING INFORMATION

UNITED STATES

SHIPPING METHODS & TRANSIT TIMES

Please allow 1-2 business days processing time before your order ships, regardless of shipping speed selected at checkout. 

Orders placed before 11am Pacific Standard Time (PST) on Monday – Friday will begin processing on the same day.

**Please note that we are unable to offer Express or Next-Day shipping to the PO Boxes, APO/FPO addresses, or to US territories such as Puerto Rico, Guam, and the Virgin Islands.

HAWAII & ALASKA

We offer Standard, Express, and Next-Day shipping to metro areas in these regions. However, please allow additional transit time for orders shipping outside the contiguous United States.

INTERNATIONAL

SHIPPING METHODS & TRANSIT TIMES

For International Orders, we offer Standard Shipping and/or Express Shipping, depending on locale. For any countries able to be offered an additional expedited shipping option, you will see this option listed at checkout.

Please note that the shipping cost and the estimated transit time will vary depending on your location, and the size of the order. Shipping cost will be reflected during the checkout process in your country’s checkout experience, as well as the estimated transit time.

Please allow 2-3 business days processing time before your order ships, regardless of shipping speed selected at checkout. 

Orders placed before 11am Pacific Standard Time (PST) on Monday – Friday will begin processing on the same day.

Your country’s Customs Authority has the right to hold your package for any reason for 1 – 30 days of receipt. Should this delay occur, HAUS LABS does not have the authority or ability to make any changes to or expedite your order. Please feel free to contact your Customs Authority for more information. 

WHICH INTERNATIONAL LOCATIONS DOES HAUS LABS SHIP TO?

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia (Plurinational State of), Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia (Federated States of), Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Republic of Moldova, Reunion, Romania, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French Part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, State of Palestine, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, North Macedonia, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United Republic of Tanzania, United States Minor Outlying Islands, United States Virgin Islands, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia

WHO IS RESPONSIBLE FOR INTERNATIONAL FEES?

You will be responsible for any and all customs fees, taxes, tariffs, or duties levied by your government, and we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout. 

Please note that while we do our best to include all duties and taxes at checkout, shipping to some countries may require customers to pay duties and taxes upon delivery due to carrier restrictions and local regulations.

DDP (DELIVERY DUTY PAID)

If you are shipping to the following areas, duties and taxes will be included at checkout:

Argentina, Australia, Belgium, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Egypt, European Union, Finland, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Latvia, Lithuania, Luxemburg, Malaysia, Malta, Netherlands, New Zealand, Nigeria, Peru, Phillipines, Portugal, Romania, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.

DDU (DELIVERY DUTY UNPAID)

If you are shipping to a country not included in the above DDP list, you will be responsible for duties & taxes upon delivery.

RETURN POLICY

We hope you love your Haus Labs products as much as we do, but if for some reason you wish to return any items from your order, we’ve got you covered.

NEED A DIFFERENT SHADE MATCH?

We offer a 100% Shade Match Guarantee on our Triclone Skin Tech Foundation and Triclone Skin Tech Concealer. If you don’t feel the shade you purchased is the right fit, simply reach out to support@hauslabs.com within 60 days of your purchase.

Our Haus Care Team will happily work with you to find the right match and assist you with a free exchange or return*.

NEED TO MAKE A RETURN OR EXCHANGE?

Please visit our Returns Portal, where you can start the return process for any US orders meeting our Return Policy.

For any international returns, please contact support@hauslabs.com for further assistance.

*Free exchanges or returns are only available for US residents at this time.

US Orders Return Policy

We offer free returns or exchanges on gently used items purchased from hauslabsusa.com, within 60 days of order date.
 
Any refunds or exchange items due to you will be issued upon receipt and review of the returned product(s). 
 
For refunds, you will be refunded in full for the cost of the item(s) returned, back to your original form of payment. If you received any promotional or other discount when you paid, your refund will only reflect the amount paid for the item(s) returned. Any shipping fees paid on the original order will not be included in refund.

For exchanges, you will receive a separate order confirmation email for the exchange items being sent to you. 

 **Some limited edition or collector’s items may be marked Final Sale, and are not eligible for return or exchange. All Final Sale items will be indicated as such on the product page for that item.

Discovery Sets are ineligible for return or exchange, and any charges for the cost of Discovery Set (if charged at end of trial period) are ineligible for refund.

International Orders Return Policy

We accept returns on gently used items purchased from hauslabsusa.com, within 60 days of order date.
At this time we do not accept exchanges on international orders. We apologize for any inconvenience.

Please note that you will be responsible for any return label creation and subsequent shipping costs, and we suggest you ship your return via a traceable service to ensure delivery.

For refunds, you will be refunded in full for the cost of the item(s) returned, back to your original form of payment. If you received any promotional or other discount when you paid, your refund will only reflect the amount paid for the item(s) returned. Any shipping fees paid on the original order will not be included in refund. 

**Some limited edition or collector’s items may be marked Final Sale, and are not eligible for return or exchange. All Final Sale items will be indicated as such on the product page for that item.

TERMS

Haus Labs is not responsible for lost returns, including, but not limited to, any returns sent back to our warehouse without prior authorization through our Haus Care customer support team.

Please note that although we have tried to accurately display and represent the colors of the products, the actual colors you see will depend on your monitor.

We monitor returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.

If you’ve purchased our products outside of hauslabsusa.com, please inquire about your returns directly with that retailer, as we are unable to assist with any orders not placed through hauslabsusa.com directly.

Still have questions? Please reach out to support@hauslabs.com